Delivery times

We currently deliver to most European countries and French overseas territories. Delivery
fees vary per country and are calculated automatically before a sale is finalised.

We currently deliver to most European countries and French overseas territories. Delivery
fees vary per country and are calculated automatically before a sale is finalised.

Warranty and customer satisfaction

No, Seecly cannot bear the costs if glasses are broken and/or stolen.
However, if you decide to order a new pair of glasses on our website, we will prioritise your order.

We invite you to call our customer service team or send an email to serviceclient@preprod.seecly.com stating your order number. Don’t forget to give us as many details as possible about your query. We’ll get in touch with you to figure out what’s happened and proceed to checks. No panic, we always find a solution!

Yes, it is possible to apply for a refund within 14 calendar days of receiving your order. Your items can be returned, exchanged or refunded. Please contact us using the following email address: contact@preprod.seecly.com

PLEASE NOTE: Prescription glasses are neither refundable nor exchangeable, and are therefore not part of the 14-day refund policy detailed above. Only frames are eligible for a refund. See our terms & conditions.

If we have made a mistake, we’ll pay for the return and provide you with a return shipping label as soon as possible. In any other instances, return shipping fees are the responsibility of the customer.

We invite you to call our customer service team or send an email to serviceclient@preprod.seecly.com and provide details about the defective products. We will happily replace your lenses and/or frames as soon as possible. Shipping fees will be covered by Seecly.
Please remember to send us a photo to help us identify the issue easier and quicker.

Prescription lenses

Pupillary distance is the distance between the centres of your pupils.

If your PD is not indicated on your prescription or if you have not provided us with it yourself, we will apply a standard pupillary distance. It is your responsibility to provide us with all of the necessary information.

We are only able to accept prescriptions falling within the following ranges:

Sphere: from -6 to +6
Cylinder: from -2.25 to +2.25

Unfortunately, we are unable to accept your prescription if it does not fall within the abovementioned ranges. For severe eye prescriptions, additional services may be needed, and it is therefore necessary to go to an optical chain.

We do not offer progressive lenses. These lenses require precise measurements for each pair, and can only be offered in optical chains.
If you send us a progressive lens prescription, we will use the data provided for distance viewing, unless you indicate that we should use the prescription for close-up work.

All of our corrective lenses have CE marking. Every item sent from our workshop undergoes rigorous quality controls to fully match your eye prescription.

  • All of our sunglasses are fitted with 100% UV protection category 3 lenses.
  • Our prescription lenses are produced by Shamir, a world-leading brand known for its professional ophthalmic lens technologies. All of our lenses are manufactured in the European Union, with some even manufactured in France.

Reimbursement and private "mutuelle"

 

 

 

 

 

 

 

Workshop fees

RECONDITIONING OF THE FRAME

The frames purchased all go through the same
process carried out by our expert opticians.
opticians. Disinfection, re-dressing, change of screws
and pads if necessary.

AUTHENTICATION

The frames purchased are checked and authenticated
physically by our expert opticians.